Your line forwards what you can’t answer
Busy, unanswered or closed for the night: those calls divert to your Lumus line. Your number stays yours.
A missed call.Not a missedbooking.
Lumus is the AI host on your venue’s WhatsApp. When the phone rings out, it messages the caller from your own number, takes the details and asks your team for the table.
Luciano’s is a fictional venue. The conversation is illustrative.
calling mobile…Luciano’s
Friday 20 November
23:47
Luciano’sNo answer
Luciano’sHi, sorry we missed your call to Luciano’s. How can we help?
L
Luciano’s Business account
Today
Hi, sorry we missed your call to Luciano’s. How can we help? Just reply here and we will take care of it.
Table for 4 tomorrow night, around 9?
Of course, Sara. I’ve sent that to the team and they will confirm here.
Table requestLuciano’sSat 21 Nov · 21:00 · 4 guestsWaiting for the teamConfirmed by the team
You’re confirmed for Saturday at 9. See you then, Sara.
The call you couldn’t take still gets answered.
Service is on, the host stand is three deep and the phone is ringing. Lumus picks up the ones you can’t.
The caller hears one short line
No hold music and no voicemail to check in the morning.
WhatsApp arrives from your own number
The guest replies, Lumus takes the details and your team confirms the table. The chat sits in your inbox like any other.
Why your own number matters. Some tools move the guest to a line they have never seen. Lumus keeps the conversation on the WhatsApp number your guests already have saved.
Five stars deserve a thank you. Two stars deserve a better one.
New reviews land in Lumus with a reply already drafted in your venue’s voice. Approve it, change it or write your own.
- Googlereply posts from Lumus
- Tripadvisordrafted, ready to paste
- Booking.comon request
Reviews2 to answer
H
Hana M.Google · 2 hours ago
The truffle tagliolini was the best thing I ate all year. Marco looked after us all night.
Draft reply
EditPost reply
J
James T.Tripadvisor · yesterday
Lovely food but we waited forty minutes for our table despite booking.
Draft reply
James, thank you for telling us, and we are sorry about the wait. That is not the evening we want for a booked table…
Today4 to remind
19:30
Omar K.2 guests · Terrace
Send20:00
Priya & Dev2 guests · Bar
Send21:00
Sara A.4 guests · Window
Send21:30
The Lindqvists6 guests · Main room
SendAll reminded. Enjoy service.
L
Luciano’s Business account
Today
See you tonightHi Sara, a reminder that your table at Luciano’s is tonight at 21:00.
If your plans change, just reply to this message.
On my wayRunning late
On my way
Lovely. Your window table will be ready, Sara.
Tonight’s tables, reminded before service.
Bookings › Today lists the guests who still need a message. Send the reminder and the name leaves the list. When the list is empty, you’re done.
- Approved WhatsApp templates, sent from your number
- Guests answer with one tap, and the reply lands in your inbox
- Nobody gets reminded twice
Email, your website and Google. Same inbox.
Gmail
Connect the Gmail you take bookings on. Lumus drafts the reply from what it knows about your venue, in the same thread. You press send.
Website chat button
One line of code puts a WhatsApp button on your site. Chats arrive in Lumus marked as coming from the website.
Chat on Google
Your WhatsApp link on your Google listing, as a Chat button where Google offers one, or on your bookings link and posts, so people who find you on Maps or Search can message you.
Integrations, laid out like a wine list.
Connect the ones marked Connect yourself, in a few clicks. For booking systems we file the connection with the provider for you.
Communication
- WhatsApp BusinessConnect
- InstagramConnect
- Facebook MessengerConnect
- Website chat buttonConnect
- Chat on GoogleConnect
- GmailConnect
Calls
- Missed callsConnect
Reviews
- Google reviewsConnect
- TripadvisorConnect
- Booking.comOn request
Restaurant bookings
- SevenRoomsOn request
- serVmeOn request
- Eat AppOn request
- OpenTableOn request
- TheForkOn request
- ZenchefOn request
- ResDiaryOn request
Hotel bookings
- OPERA CloudSoon
Lumus is a Meta Tech Provider. Your WhatsApp number, your WhatsApp Business app and your account stay yours.
And the host itself is still on shift.
- Answers at 3 in the afternoon and 3 in the morning.
- In the guest’s language, in your venue’s tone.
- WhatsApp, Instagram and Messenger in one inbox.
- Follows up when a guest goes quiet.
- Hands over to your team in one tap.
Live within a week. Same number, same team.
About an hour of your time, spread over the week. We do the rest.
- 01Connect WhatsApp
One click through Meta. Keep your number and your WhatsApp Business app.
5 min · you - 02Add Instagram and Messenger
One more click links both pages to the same inbox.
2 min · you - 03Lumus learns your venue
We build its brief from your menus, policies and past chats.
1 to 2 days · us - 04Onboard your team
A short session for your hosts. Each person gets a login and shift alerts.
45 min · together - 05Go live
Switch AI Auto on. Off again in one tap.
1 tap · you
Before we say hello.
Can we keep our WhatsApp number?
Yes. Lumus works alongside your WhatsApp Business app, on the same number. Already on another WhatsApp provider? We move your number to Lumus with you.
How do missed calls reach Lumus?
You switch on call forwarding for busy and unanswered calls on your existing line. Forwarded callers hear one short line and get a WhatsApp message from your own number.
Who confirms the table?
You do. Lumus gathers the details and requests the table. Availability, prices and the final confirmation stay with the venue.
Do review replies go out on their own?
No. Lumus drafts the reply and your team approves it. Google replies post from Lumus once approved. Tripadvisor replies are drafted for you to paste.
Can our team take over a chat?
Always. Anyone on shift can take over in one tap, and Lumus alerts them when a guest needs a person.
Which languages does it speak?
Lumus replies in the guest’s own language, including English, Arabic, Russian, French, Italian, Spanish and German, in your venue’s tone.
What does it cost?
A monthly fee per venue, based on your channels and volume, with setup and team training included. Message us and we reply within one working day.
Who owns our data?
You do. Guest conversations and profiles belong to your venue. We use them only to run your Lumus and delete them on request.
Let it ring.
Restaurants, beach clubs, nightclubs and concierge desks. Made for the people who host Dubai.